Okada Online Casino FAQs
How can I reload my Table credits?
You can reload table credits by transferring funds from OKash or from your safekeeping balance through the Game Lobby Funds Management screen.
How to convert Circle points to Table Bonus Credit?
Below is a simple guide on how to convert Free Play on the Okada Online Gaming Portal:
Step 1: Log in to the Okada Online Gaming Portal.
Step 2: Click on Table Gaming Lobby.
Step 3: In the Points Management screen, you should be able to convert Circle Points to Table Bonus Credits and enter the requested amount to convert.
Step 4: Once the conversion has been successful, you may then proceed to the lobby’s game menu, select the casino game of your choice and enjoy a thrilling online gaming experience.
What is the minimum and maximum conversion limit of Circle Points/Free Play to Table Bonus Credits per transaction & per day?
The minimum limit is 500, while the maximum limit is 990,000.
What happens if I win a Big Payout?
Congratulations! Your payment is being processed. During this time your slot machine will be unplayable. We will contact as soon as the payment has been finalized.
What is Table Credits and where can I use it?
Table Credit refers to cashable credits used for playing online table games.
What is Table Bonus Credits and where can I use it?
Table Bonus Credits are non-cashable credits that can be used for online table gaming.
I have made a reload but the funds have not hit my account?
Please provide us the following information for our reference:
1. Full name and Player OM number shown on your card
2. Amount missing and date it occurred
3. Alternate contact number
4. Reference/transaction number
5. Screenshot of transaction (optional)
Your request is under investigation and we will be in contact with you within 24 hours.
How to Convert Circle Points to Slot Bonus Credits?
Below is a simple guide on how to convert Circle Points on the Okada Online Gaming Portal: Step 1: Log in to the Okada Online Gaming Portal. Step 2: Click on iSLOT Lobby. Step 3: In the Points Management screen, you should be able to convert Circle Points to Slot Bonus Credits and enter the requested amount to convert. Step 4: Once the conversion has been successful, you may then proceed to the lobby’s game menu, select the casino game of your choice and enjoy a thrilling online gaming experience.
I am missing credits from my account?
Please provide us the following information for our reference:
a. Full name and Player OM number shown on your card
b. Amount missing and date it occurred
Your request is under investigation and we will be in contact with you within 24 hours.
What is Slot Bonus Credits and where can I use it?
Slot Bonus Credits are non-cashable credits that can be used for online slot gaming or on-property.
What is the minimum and maximum conversion limit of Circle Points/Free Play to Slot Bonus Credits per transaction & per day?
| Min | Max | |
| Prime | 500 | 50,000 |
| Elite | 500 | 150,000 |
| Premium | 500 | 300,000 |
| Supreme | 500 | 500,000 |
| Maharlika | 500 | 3,000,000 |
| SLOT VVIP | 500 | 6,000,000 |
How do I withdraw my winnings or cashable balances from my Okada Wallet?
Submit an online request through the Okada Online Gaming Portal or Okada Mobile application. Withdrawn funds will be wired out to the patron’s verified bank account.
Okada property – Okada Cage in the form of Cash, Chips, Check or Wire Transfer
Kindly note that winnings do not have to be withdrawn at the end of a gaming session. Winnings shall be immediately credited to your online account and shall form part of your cashable balances which you can use to play on your next log-in/session.
What are the supported currencies?
All transactions are in PHP (Philippine Peso) only.
What is the minimum deposit amount?
A minimum of One Thousand Pesos (PHP 1,000) deposit is required from players.
How to Reload funds to Okada wallet via Okada Online Gaming Platform?
Below is a simple guide on how to deposit/top up on Okada Online Gaming Portal:
Step 1: Log in to the Okada Online Gaming Portal.
Step 2: You must make a deposit in order to be able to play the desired game via a payment gateway that can be
accessed in the Okada Online Gaming Portal or mobile application.
PayMaya payment gateway can be accessed in the Okada Online Gaming Portal or mobile application
Step 3: Once the deposit has been made, you may proceed to the lobby’s game menu, select the
casino game of your choice and enjoy a thrilling online gaming experience.
Options to reload funds to my Okada Wallet?
Subject to Anti-Money Laundering (AML) rules, patrons may deposit, top up, or reload their Okada Wallet through the following channels:
A. Okada Manila: designated cashiers in the form of cash, credit card, or cash chips
B. Okada Online Gaming Portal: via Maya and/or Debit Card
C. Okada Online Gaming Portal: Bank deposit or wire transfer through Okada Manila’s BDO account
How long does it take for withdrawal?
Account withdrawal through online bank transfer will take 3 to 7 business days.
For faster withdrawals, you may visit designated cashiers inside the resort’s gaming area.
What is Safekeeping balance and Okash balance?
Safekeeping Balance is a component of the Okada wallet used to store funds from online
gaming.
OKash is a cashable balance that is used across the Okada Manila property.
What can I do if I didn’t get the Slot Bonus Credit /Table Bonus Credit I converted using my Circle Points/Freeplay?
Please provide us the below information for our reference:
a. Full Name and Player OM number shown on your card
b. Amount missing and date it occurred
Your request is under investigation and we will be in contact with you within 24 hours.
How to Convert Freeplay to Slot Bonus Credits?
Below is a simple guide on how to convert Free Play on the Okada Online Gaming Portal:
Step 1: Log in to the Okada Online Gaming Portal.
Step 2: Click on iSLOT Lobby.
Step 3: In the Points Management screen, you should be able to convert Free Play to Slot Bonus Credits and enter the requested amount to convert.
Step 4: Once the conversion has been successful, you may then proceed to the lobby’s game menu, select the casino game of your choice and enjoy a thrilling online gaming experience
How can I play online using Okash?
1. Online Table Gaming:
Select Transfer Fund to Online Table Credit using OKash Balance.
Once the transfer is successful, you may select the table game of your choice and enjoy a thrilling online gaming experience.
2. Online Slot Gaming:
Select Insert Credit from OKash and select the option to enable auto transfer functionality when playing online slots.
Once the transaction is successful, you may select the slot game of your choice and enjoy a thrilling online gaming experience.
I transferred all my Okash balance to my Safekeeping balance/Online table credits, what can I do to refund?
Patron has the option to transfer funds from OKash to Safekeeping Balance/Online Table Credit and vice versa. Patron may transfer back funds from Safekeeping/Table Credit to OKash but it should not exceed the OKash limit.
How long does it take to withdraw funds?
Fund transfer from player account to personal bank account can take 2 to 3 banking days to process.
What games can I play in the Okada Online Gaming Portal?
Okada Manila is initially offering the following games:
1. Face-up Baccarat
2. Single Zero Roulette
Do I have the option to choose/select dealers to host the game?
Once registered and logged in, a lobby will be shown with screenshots of table numbers and table stakes (min-max limits) where players can just click and choose whichever they would want to play in.
Are there limits on wagering amounts?
There will be minimum and maximum amounts that a patron can bet. These are shown in the lobby’s game menu
where each game type shall display the table stakes(minimum and maximum table limits). Patron may select the game and table limit of their choice.
Who Can Play?
Okada Online Gaming allows Reward Circle members to play games via www.okadaonlinecasino.com.
Okada Online Gaming is only available in the Philippines. Only internet protocols (IPs) within the Philippines shall be allowed to proceed to the Okada Online Gaming Portal. One must have an internet connection.
Are there access/play restrictions to Okada’s Online Gaming Portal?
Patrons outside the Philippines are restricted to access the online gaming site.
Banned patrons included in Okada Manila’s Internal Banning list and PAGCOR Exclusion list will not be allowed to play in the online gaming site.
Okada Online Gaming Portal Guide
Below is a simple guide on how one can access the Okada Online Gaming Portal:
Step 1: Patron who is a Reward Circle (RC) member needs to have a secured URL to access the Okada Online Gaming Portal.
Step 2: To log in, one must enter their Patron ID or OM number and PIN.
Step 3: Patron shall be required to accept the Online Gaming Terms and Conditions in order to proceed.
Step 4: Patron shall receive a system-generated One-Time Password (OTP).
Step 5: Upon system validation of the OTP entered by the patron, he/she will be directed to the “lobby” of the Okada Online Gaming Portal.
Step 6: Patron shall make a deposit in order to be able to play the desired game via a payment gateway that can be accessed in the Okada Online Gaming Portal or mobile application.
Step 7: Once deposit has been made, patron may then proceed to the lobby’s game menu, select the casino game of his/her choice and enjoy Okada’s online gaming experience.
How do I qualify to be Upgraded?
The number of Tier Points must be earned within a 12-month period to qualify for a certain tier.
Do I get to communicate with the dealer hosting the game through a chat interface?
In the game screen, players can click the chat icon and type in their questions or comments which can be viewed by the dealer on the screen. Dealers may in turn address and answer the player’s questions briefly in real time through a microphone/lapel which will be part of the dealer’s uniform.
How will the game proceed in the event of technical malfunctions, system error or any other errors in relation to the access or usage of Okada’s Online Gaming Portal?
Under such circumstances, below shall take effect:
1. All bets placed at the time of the malfunction or error shall be voided and refunded.
2. Any winnings derived or gained will be forfeited.
3. Any over/under payment or crediting shall be reported by the patron to Okada’s Online Gaming 24/7
4. Customer Support who shall in turn attend and direct the issue to the concerned department for verification.
Note: Other irregularities/troubleshooting will be incorporated pending verification with IT with regard to “freezing of game screen” or inactivity for a certain period as well as other related system flaws affecting the operations.
How clear and smooth can I get to view the games being dealt online? Are the cards clear enough to be seen?
Internet connection speed is a main factor to achieve clear vision and smooth streaming.
As for the cards dealt, an option will be provided in the system in such a way that patrons can select their desired view of cards dealt.
EGM froze while playing.
The current game is experiencing technical difficulties. Please select another game to continue playing.
Having a problem accessing the online slot game library?
We are currently experiencing issues with our game library. Please stay online while we resolve the issue.
What happens if my connection drops off during a live game?
We are sorry to hear that you lost internet connection. Please note that all our games are connected to
our server so you can reconnect and continue playing from where you left off.
The Current game is experiencing technical difficulties. Please select another game to continue playing.
Online Gaming Support
Okada’s Online Gaming Customer Support is available 24/7. For assistance you may reach them via chatbot or call 8888-0800 and select option Slot Online Game or Table Online Game. You may also call our membership hotline at 8888-0880.
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